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Right choice for New Car Service

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Merry christmas from Hervey Bay Service Centre
Our Pialba workshop will be closed only for the public holidays over Christmas (25th - 26th of December 2017 and 1st of January 2018) and will open for trading as normal all other days over the Christmas period. Ensure you book in your car service well in advance!  

Did you know that you get to decide where your vehicle is serviced, maintained and repaired, at competitive prices

Looking forward to the end of year car sales in hopes of a bargain or want to prepare for the holidays by getting your new car serviced? Here is some sound advice from Hervey Bay Service Centre in Pialba.

The purchase of a new car is one of the biggest investments people generally make, so you should find a way to ensure proper care of it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.

Did you know that you get to decide which mechanic should service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

Don’t let anyone convince you that you must get the car serviced by the dealership who sold it to you for service or repairs. Provided the work is carried out to the manfufacturers specifications by a suitably qualified person and uses acceptable quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Hervey Bay Service Centre mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Hervey Bay Service Centre mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Hervey Bay Service Centre will also only ever use fluids and lubricants that meet the specifications of the original vehicle manufacturer.

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the variances between statutory, manufacturer and extended warranties to help you make the right selection when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be countermanded by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So be on the watch for new car dealers who try to factor in “express” or “extended” warranties, often for free, when closing the deal. Usually these ‘added’ warranties may include quite distinct restrictions or provisions, and are not always what they are cracked up to be. Many times these special deals provide a small amount, if any additional benefits not already provided by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a particular new car dealership.

Such special deals are very unlikely to point out the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes a potential increase in distance travelled to get your car serviced or longer waiting times due to fewer available service locations or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.


Trading Hours: Open Monday to Friday 8:00 am am to 5:00 pm 

Specialist Car Services